HOLOcollect Cancellation Policy

Orders can be cancelled before the items are shipped by contacting our customer support team at support@holocollect.com.

Cancellation Window

• Cancellation requests must be submitted within 24 hours of placing the order to attempt cancellation.

• Please note that rush-order items or items prepared for shipment within 24 hours may not be eligible for cancellation.

Cancellation Fee

• All order cancellation requests are subject to a non-refundable 10% cancellation fee.

• This applies to both in-stock items and pre-order items.

• If HOLOcollect cancels your order for any reason not initiated by you, the 10% fee will not be applied.

Misuse of Ordering

• Orders placed using third-party software, automated bots, or by bypassing per-customer purchase limits (such as through multiple accounts) will be cancelled immediately and will incur the 10% cancellation fee.

Orders Already Shipped

• If your order has already been processed and shipped, it cannot be cancelled. Please refer to our Return Policy for further information.

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By placing an order with HOLOcollect, you acknowledge and agree to this Cancellation Policy.