FAQ's

1. Are your Pokémon cards authentic?
Absolutely. All cards sold at HOLOcollect are 100% authentic and sourced from trusted distributors. We thoroughly inspect and verify every card to ensure collectors receive only genuine products.

2. What kinds of Pokémon cards do you offer?
We offer a curated selection of singles, booster packs, sealed products, and exclusive mystery bundles like HOLOhunt. Our inventory includes cards from English, Japanese, Korean, and Chinese sets—both modern and vintage. Be sure to check back often, as we’re always updating with new arrivals.

3. Do you ship internationally?
Yes! We ship worldwide. Shipping rates and delivery times are calculated at checkout based on your location.

4. How long does shipping take?
Typical delivery times are:

• U.S. orders: 3–7 business days

• International orders: 7–21 business days

Once shipped, you’ll receive tracking information so you can follow your order.

5. What is your return policy?
At HOLOcollect, all sales are final. Due to the collectible nature of our products, we do not accept returns or exchanges—this helps protect the integrity and authenticity of the cards we sell.

If there is an issue with your order (such as receiving the wrong item or something arriving damaged), please contact us within 7 days of delivery. While we can't guarantee a resolution in all cases, we’ll do our best to review the situation and offer a fair response.

Please note: Once an order is shipped, HOLOcollect is no longer liable for delays, loss, or damage caused by the carrier. We recommend selecting tracked shipping options at checkout to monitor your delivery status.

6. How do I track my order?
You’ll receive a tracking link via email once your order ships. You can follow your package in real-time through the carrier’s website.

7. What payment methods do you accept?
We accept all major payment options, including:

• Visa, Mastercard, American Express

• PayPal

• Apple Pay & Google Pay

8. How can I contact customer support?
You can reach us anytime through our Contact Us page or email us directly. We aim to respond to all inquiries within 24–48 hours.

9. Do you offer discounts or promotions?
Yes! We run exclusive deals and flash sales regularly. Join our newsletter and follow us on social media to stay in the loop.

10. Can I request a specific card or set?
Absolutely. If you’re hunting for a specific card or sealed product not listed on our site, contact us and we’ll do our best to locate it or notify you if it becomes available.

Have more questions? We’re here to help—just reach out!